Terms & Conditions

Payment Options

1. Accepted Modes of Payment

CUSTOMER may purchase products through the following authorized payment methods:

  • Straight Credit Card Payment
  • Credit Card Installment
  • E-Wallets 
  • Buy Now, Pay Later / Installment Plans: Home Credit (in-store purchase required)
  • Online Banking: Direct bank transfers


2. Official Communication Channels & Anti-Scam Liability Disclaimer

  • Official Platforms: CUSTOMER is strongly advised to conduct transactions, submit payments, and communicate exclusively through our official website, verified store locations, or officially linked registered online platforms/marketplaces.
  • Non-Liability for Fraudulent Impersonation: TECH PARTNER PH shall not be held liable or accountable for any financial loss, damages, unauthorized transactions, or fraudulent activities resulting from third parties, unauthorized resellers, fake social media pages, phishing websites, or scammers impersonating the “TECH PARTNER PH” brand, trade name, or logo.
  • Customer Due Diligence: Payments made to unauthorized individual accounts, fake GCash/bank accounts, or unverified third-party representatives not listed on our official channels are strictly done at the CUSTOMER’s own risk and will not be honored or fulfilled by TECH PARTNER PH.


3. Payment Verification & Order Acknowledgment

  • Payment submission by the CUSTOMER does not constitute immediate order acceptance. TECH PARTNER PH shall only acknowledge and process payments upon formal internal verification and final acceptance of your order.
  • TECH PARTNER PH reserves the right to request additional identification documents, proof of account ownership, or secondary authorization before processing any payment to prevent fraudulent activity.


4. Surcharges, Fees, & Policy Changes

  • TECH PARTNER PH reserves the right, at its sole discretion, to impose transaction fees, processing surcharges, or additional terms depending on the chosen mode of payment, in accordance with applicable laws.
  • TECH PARTNER PH reserves the absolute right to modify, add, suspend, or discontinue any payment method at any point in time without prior notice.


5. Third-Party Payment Service Providers & Liability Disclaimer

  • By selecting a payment method, CUSTOMER agrees to abide by the applicable user agreements, terms, and privacy policies of the respective third-party payment provider or financial institution.
  • TECH PARTNER PH is not responsible or liable for any transaction failures, system outages, processing delays, unauthorized charges, or technical errors originating from or caused by third-party payment gateways, banking systems, or financial institutions.


6. Non-Payment, Failed Transactions, & Right to Hold/Cancel

  • TECH PARTNER PH reserves the right to hold, delay, or permanently cancel any order delivery without prejudice to any other legal rights or remedies if:
    • Payment is unverified, dishonored, reversed, or flagged for potential fraud.
    • CUSTOMER fails to complete full payment in accordance with the terms of the chosen payment provider.
  • In the event of a chargeback dispute, payment failure, or bank reversal after goods have been dispatched, the CUSTOMER remains fully liable for the total purchase amount, including any collection or legal costs incurred by TECH PARTNER PH.

Delivery & Shipping

1. Authorized Logistics Partners & Delivery Fee Terms

  • Approved Carriers Only: TECH PARTNER PH strictly utilizes our designated partner logistics services for product fulfillment, including our in-house delivery team, Grab, and LBC. Deliveries requested or arranged via non-approved third-party couriers will not be permitted unless authorized in writing by TECH PARTNER PH.
  • Customer Responsibility for Charges: All shipping fees, delivery charges, tolls, access fees, or re-delivery surcharges shall be borne entirely by the CUSTOMER and will be indicated upon checkout or billed separately prior to dispatch. Any additional fees arising during transit due to customer unavailability or address changes must be settled by the CUSTOMER before final release.


2. Order Processing, Dispatch Scheduling, & Stock Availability

  • Delivery shall only be initiated upon full confirmation and settlement of payment by the CUSTOMER.
  • TECH PARTNER PH reserves the sole right to schedule and adjust the dispatch and delivery date based on stock availability, warehouse logistics, and operational routing schedules.
  • Non-Binding Timelines: Any delivery windows or dates provided are non-binding estimates only. CUSTOMER acknowledges that delivery time is not of the essence to the sales contract. TECH PARTNER PH shall not be held liable for any shipping delays caused by weather, traffic conditions, courier bottlenecks, stock re-routing, or unforeseen circumstances.


3. Address Accuracy & Transfer of Risk (Lost Packages & Misdelivery)

  • Finality of Delivery Address: Deliveries will be made strictly to the specified address provided by the CUSTOMER upon checkout. Address modifications after checkout are non-binding and cannot be accommodated unless TECH PARTNER PH expressly approves the change in writing.
  • Transfer of Risk & Misdelivery Disclaimer: Once items are handed over to our partner couriers (LBC, Grab, or our internal delivery team), the risk of loss, damage, or destruction passes entirely to the CUSTOMER.
  • Non-Liability for Lost Items, Wrong Address, or Third-Party Receipt: TECH PARTNER PH shall not be held liable, accountable, or responsible for:
    • Packages lost, delayed, stolen, or damaged during transit.
    • Deliveries fulfilled using an incorrect, incomplete, or inaccurate shipping address provided by the CUSTOMER.
    • Packages handed over to or received by unauthorized individuals, building receptionists, security guards, household members, or neighbors at the specified address.
  • No Refund or Exchange for Lost/Misdelivered Packages: CUSTOMER acknowledges and agrees that lost, misdelivered, or stolen packages are strictly non-eligible for refunds, store credits, or product replacements from TECH PARTNER PH once proof of dispatch or courier handover is established.


4. Failed Deliveries & Termination Right

  • TECH PARTNER PH reserves the right to immediately terminate the sales contract, cancel the order, and repossess the goods—without prejudice to any other legal rights or remedies—if delivery fails due to the fault, omission, or negligence of the CUSTOMER (e.g., customer unreachable, refusal to accept, wrong address provided, or failed entry access).
  • Any courier return-to-sender fees or re-delivery costs incurred due to failed attempts caused by the CUSTOMER must be fully paid by the CUSTOMER before a second delivery attempt is made.


5. Store Pickup Alternative

  • TECH PARTNER PH reserves the right, at its sole discretion, to require Store Pickup for items that cannot be safely delivered via our partner couriers (e.g., oversized cargo, high-value electronics, or restricted delivery zones).
  • In the event of a required store pickup, any shipping fee previously paid for courier delivery will be refunded or waived. However, TECH PARTNER PH shall not be liable or responsible for any transportation, parking, fuel, or incidental costs incurred by the CUSTOMER to pick up the item from our physical store.

Warranty Policy

1. General Provisions & Exclusions

The warranty for all sold PRODUCTS shall be identified and determined exclusively by TECH PARTNER PH. With the exception of any non-waivable applicable mandatory law, the stated warranties herein shall exclude and shall be in lieu of all other warranties, remedies, reliefs, or workarounds, whether explicit or implied, statutory or otherwise.

2. 5-Day Store Warranty

  • Warranty Duration: Warranty duration is strictly five (5) calendar days from the date of receipt or delivery for unit replacement in case of hardware factory defects.
  • Mandatory Technical Assessment: All claims for unit replacement are strictly subject to prior technical assessment and verification by TECH PARTNER PH. No immediate exchange or replacement shall be issued without completing this diagnostic process. A reasonable turnaround time is required for assessment.
  • Subject to Stock Availability: Approved replacements are strictly subject to stock availability and will only cover the exact same item model and specifications purchased. CUSTOMER cannot make alterations in terms of model, color, or other specifications. If the exact unit is unavailable, TECH PARTNER PH reserves the right to offer an equivalent substitute, wait for restock, or issue store credit.
  • Return Requirements: To process a replacement claim, the CUSTOMER must present:
    • The original purchase receipt or invoice;
    • The complete product in its original, undamaged packaging;
    • All original accessories, manuals, and bundled items.


3. Shipping & Transport Costs

All shipping, courier, freight, and transport costs incurred in sending the product to TECH PARTNER PH for technical assessment—as well as the cost of returning the product back to the CUSTOMER—shall be shouldered entirely by the CUSTOMER. TECH PARTNER PH shall not be liable for or reimburse any transit fees associated with warranty claims.

4. Warranty Scope & Disqualifications

Store warranty covers strictly hardware factory/manufacturing defects. The warranty shall be automatically voided and explicitly excludes products with:

  • Water damage or moisture ingress, regardless of whether the unit is advertised as water-resistant or waterproof;
  • Scratches, cosmetic wear, dead pixels, or physical damage (e.g., drops, cracks, bent frames);
  • Software modifications, OS alterations, jailbreaking, or unauthorized flashing;
  • Serial number/warranty sticker removal, alteration, or tampering;
  • Damage caused by misuse, improper installation, electrical overload, or failure to follow operational guidelines.


5. Manufacturer Warranty & Authorized Service Centers

  • Manufacturer Warranty Coverage: A 1-year manufacturer warranty applies exclusively to select brands, including Apple, Anker, Boya, Eufy, Google (Overseas), Hyperice, Jisu, Logitech, Quad Lock, SanDisk, Soundcore, Suunto, Xiaomi, Yale, and Whoop. Please note that not all products carry a manufacturer warranty.
  • Service Center Claims: For claims beyond the 5-day store replacement window, or for products with extended manufacturer warranties, parts and service warranties must be claimed directly from the authorized service center of the brand/manufacturer, and not from TECH PARTNER PH.
  • Manufacturer Discretion: The duration, processing time, approval, and logistics of manufacturer service claims shall be dictated exclusively by the authorized service center.


6. TECH PARTNER PH Service Warranty & Out-of-Warranty Repairs

  • Labor & Parts Terms: Where applicable for out-of-warranty or service claims processed through TECH PARTNER PH, labor charges are free. However, the CUSTOMER shall fully shoulder the cost of any parts and components required for repair.
  • Third-Party Service Voidance: The warranty will be immediately voided by TECH PARTNER PH if the defective PRODUCT has been opened, tampered with, or repaired by an unauthorized third-party service center. TECH PARTNER PH shall not be held liable for any damage or secondary issues caused by third-party repairs or alterations.


7. Strict No Refund & No “Change of Mind” Policy

  • No Refunds: All sales are final. Payments made are strictly non-refundable under any circumstances.
  • No Change of Mind: TECH PARTNER PH strictly enforces a “No Change of Mind” policy. Requests for returns, exchanges, or cancellations due to customer error, preference changes, or failure to check product compatibility prior to purchase will not be entertained.

Return & Refund Policy

All sales final

  • Payments made via credit card, e-wallets, online banking, or any payment gateway are strictly non-refundable. Once processed, transactions cannot be reversed under any circumstances.

No returns accepted

  • TECH PARTNER PH does not accept product returns for reasons including, but not limited to: change of mind, incorrect purchase, incompatibility of units, or customer error. Customers are responsible for verifying product specifications before purchase.

Defective items handling

  • Defective items will be addressed exclusively through warranty claims, repair, or replacement subject to technical assessment. Refunds will not be issued even in cases of defect.

Bank and gateway compliance

  • Customers acknowledge that payment processors and banks do not permit reversal of completed transactions. By purchasing, customers agree to waive any right to demand refunds through chargebacks or disputes, except as required by law.

Fraud prevention clause

  • Any attempt to initiate unauthorized chargebacks or disputes will result in immediate suspension of customer privileges and may be pursued legally to recover losses.

Cancellation Policy

No cancellations after payment

  • Once payment has been processed, orders are considered final and binding. Cancellation requests will not be entertained.

No refunds for cancellations

  • Customers acknowledge that no refund will be issued for canceled orders, including those due to change of mind, incorrect purchase, or product incompatibility.

Automatic acceptance

  • An order is deemed approved and accepted once processed by TECH PARTNER PH. Customers agree to fulfill the transaction without exception.

Bank requirement compliance

  • Customers expressly agree that once payment is confirmed, TECH PARTNER PH is under no obligation to cancel, refund, or reverse the transaction, in line with banking and payment gateway requirements.

Legal enforcement clause

  • TECH PARTNER PH reserves the right to pursue legal remedies against customers who attempt to bypass these policies through fraudulent claims, disputes, or misuse of payment channels.

Privacy Statement

1. Our Commitment to Your Privacy

At TECH PARTNER PH, the privacy and security of our customers are of paramount importance to us. We are committed to protecting and securing all personal, unique, and valuable information collected through our website, social media channels, and physical store locations. Our collection and processing of your personal data are conducted strictly for the primary purpose of fulfilling your orders, improving our offerings, and providing you with superb, personalized customer service.

2. Information We Collect and Consent

We ensure that all personal information given to us is provided with your express consent. Depending on your interaction with our platforms, we may collect the following data:

  • Personal & Contact Identification: Full name, mobile number, email address, and billing/delivery address.
  • Transaction & Order Data: Purchased items, transaction history, order preferences, and proof of payment/deposits.
  • Account Credentials: Username and password created for website registration.
  • Technical & Usage Data: IP address, browser type, cookies, and browsing behavior on our website to optimize user experience.


3. How We Use Your Information

Your personal data is collected and processed exclusively for legitimate business purposes, including:

  • Processing, verifying, and fulfilling your orders and transactions.
  • Arranging delivery and logistics through our authorized courier partners.
  • Communicating order updates, delivery schedules, and customer support inquiries.
  • Preventing fraudulent transactions and maintaining system security.
  • Sending promotional materials, special offers, or updates (only if you have opted in).


4. Data Sharing & Third-Party Service Providers

TECH PARTNER PH does not sell, rent, trade, or lease your personal information to third parties. To fulfill our contractual obligations to you, we may share relevant data only with trusted third parties under strict confidentiality agreements, including:

  • Logistics & Delivery Partners: (e.g., our internal delivery team, Grab, LBC) solely for package dispatch and fulfillment.
  • Payment Gateways & Financial Institutions: (e.g., BDO, BPI, Security Bank, Metrobank, GCash, BillEase) for payment verification and fraud checks.
  • IT & Hosting Providers: Third parties that assist in operating our website, database systems, and infrastructure.
  • Legal Compliance: Authorities or legal entities if required by law, court order, or government regulation.


5. Data Security & Protection

We implement appropriate technical, organizational, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, loss, or destruction. Access to personal customer data is strictly restricted to authorized TECH PARTNER PH personnel who require it to perform their official duties.

6. Customer Rights: Access, Correction, & Deletion

You retain full control over your personal data. In accordance with applicable data privacy laws, you have the right to request access to, update, rectify, or request the deletion of any personal information you have provided to us.

Should you wish to update, review, renew, or permanently delete any information from our system, or if you have questions regarding our privacy practices, please contact us:

  • Official Email: techpartnerph@gmail.com
  • Subject Line: Data Privacy Request / Update

Our team will be more than happy to review and assist you with your request in a timely manner.

7. Waiver of Claims & Release of Liability

  • Agreement Upon Purchase: Completion of any order, transaction, or sale with TECH PARTNER PH—whether via our website, registered online channels, or in-store—constitutes a legally binding acknowledgment and unconditional acceptance of all TECH PARTNER PH Terms & Conditions and Privacy Statements.
  • Waiver of Suit: By purchasing from TECH PARTNER PH, the CUSTOMER explicitly agrees to waive, release, and hold harmless TECH PARTNER PH, its owners, directors, officers, employees, and agents from any and all legal claims, liabilities, lawsuits, demands, or causes of action arising out of or in connection with product use, minor delivery delays, logistics issues, or warranty disputes.
  • Resolution Mechanism: All customer grievances or warranty disputes shall be resolved exclusively through TECH PARTNER PH’s internal customer resolution procedures and applicable store policies outlined herein, in lieu of formal legal proceedings.

Terms of Use

Thank you for your support and trust. By accessing Tech Partner PH’s Website and Online Store and using its services, you confirm that you are eighteen (18) years old or above and capable of giving consent to a binding contract. You also confirm that you agree to these Terms and Conditions (“Terms of Use”) along with our Payment Options, Delivery and Shipping Policy, Warranty Policy, and Privacy Statement.

1. Use of Services

1.1. Conditions of Access & Use

Seller allows you, the Customer, to access its Website/ Online Store and to use the Services subject to the following conditions:

  • (a) You confirm that you are eighteen (18) years old or above and legally capable of entering into a binding contract;
  • (b) You confirm that you agree to TECH PARTNER PH’s Privacy Statement and any amendments thereto;
  • (c) You confirm that you agree to these Terms of Use and any amendments thereto;
  • (d) You confirm that you will access the Website/Online Store and use the Services strictly in good faith, for lawful purposes, and in a lawful manner;
  • (e) You confirm that your purchase of any Product through the Website/Online Store shall be governed by these Terms and Conditions and any amendments thereto;
  • (f) You confirm that you will provide the Online Store with true, correct, complete, and up-to-date information relative to your Order; and
  • (g) You confirm that the Online Store or any other online platform has not previously denied, suspended, or prohibited you from accessing or using its services.


1.2. Complete Indemnification

You agree to defend, indemnify, and hold harmless TECH PARTNER PH, its owners, directors, officers, employees, agents, affiliates, and suppliers from and against any and all claims, liabilities, damages, costs, losses, penalties, fines, or legal expenses (including reasonable attorney fees) arising out of or related to:

  • (a) Your access to or use of the Online Store, products, or Services;
  • (b) Your breach of any representation, warranty, or covenant in these Terms of Use, Terms of Sale, or Privacy Statement;
  • (c) Your violation of any applicable law, regulation, or third-party right (including intellectual property or privacy rights);
  • (d) Improper installation, misuse, modification, or unauthorized alteration of any product purchased from TECH PARTNER PH; or
  • (e) Any claims brought against TECH PARTNER PH by third parties as a result of your conduct or negligence.


1.3. Assumption of Risk & Absolute Limitation of Liability

  • “As-Is” Provision: Seller provides the Online Store, products, and Services on an “AS IS” and “AS AVAILABLE” basis, without any express or implied representations or warranties regarding content, condition, compatibility, safety, operational performance, or fitness for a particular purpose.
  • Risk Assumption: You explicitly agree to assume all risks associated with accessing the site, using our products, or interacting with our services.
  • Non-Liability for Disruptions & Outside Factors: You agree that TECH PARTNER PH shall not be held liable for any loss, injury, or damage caused by:
    • System glitches, website errors, delays, service interruptions, or server outages;
    • Cyberattacks, security breaches, data leaks, or unauthorized access to our platforms by third parties;
    • Actions, omissions, delays, or negligence of outside factors and third-party service providers (including ISPs, payment gateways, banking systems, and courier/logistics services);
    • Acts of God, extreme weather, government restrictions, or events beyond our reasonable control (Force Majeure).


1.4. Non-Liability for Personal Injury, Property, or Secondary Harm

To the fullest extent permitted by applicable law, TECH PARTNER PH shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages resulting from the use or inability to use our products or services. This includes, but is not limited to:

  • Physical injury, bodily harm, accidents, or fatal events resulting from product use or improper installation;
  • Secondary property damage, including damage to mobile devices, vehicles, electronics, or personal belongings used in conjunction with products purchased from TECH PARTNER PH;
  • Loss of data, loss of profits, device downtime, or business interruption.


1.5. Release of Legal Claims & Outside Factors

By completing a transaction or browsing this site, the CUSTOMER agrees to fully release, acquit, and forever discharge TECH PARTNER PH from any legal action, lawsuit, administrative complaint, or monetary claim arising from product usage, transit issues, or external system failures. Any third-party dispute (e.g., courier delays, payment processor errors, or manufacturer defects beyond the 5-day store warranty) must be directed solely to the responsible third party and not to TECH PARTNER PH.

1.6. Right of Denial & Account Suspension

Seller reserves the absolute right to deny, suspend, restrict, or disallow access or use of its services to any individual or the general public at its sole discretion, at any time, and without prior notice or liability.

About Us

Welcome to Tech Partner PH — Your Trusted and Reliable Gadget Partner

At Tech Partner PH, we believe that getting your hands on the latest tech should be seamless, reliable, and accessible. We are your go-to destination for authentic Apple devices, high-performance gaming gear, mobile mounting solutions, and essential tech accessories—offered at prices that make sense.

We don’t just sell gadgets; we guide you. Whether you need help choosing the right setup for your daily routine or finding accessories built to withstand your active lifestyle, our team is dedicated to providing personalized recommendations tailored to your exact needs.

Driven by Passion, Built for Every Lifestyle

We proudly cater to a diverse community of tech enthusiasts, including:

  • Students & Professionals seeking reliable devices and accessories for study, productivity, and work.
  • Fitness Buffs & Athletes looking for durable gear to power through every workout.
  • Riders & Adventurers needing secure, rugged mounting solutions and gear on the move.
  • Avid Gamers demanding top-tier equipment for competitive play.
  • Everyday Tech Lovers who simply want authentic, high-quality peripherals that just work.

Our Commitment

Our mission is simple: to deliver sought-after products through superb customer service, accessible price points, and 100% authentic quality items.

When you choose us, you aren’t just buying a gadget—you’re gaining a partner you can count on. Welcome to the family, and thank you for making Tech Partner PH your trusted gadget partner!